Code of Practice

Accreditation

Sparemove is a member of the following codes of practice. These accreditations provide sellers, buyers, landlords and tenants with an assurance that they will receive the highest level of customer service.

Sparemove Ltd

Registered Company Address: 62 Sherrard Road, Forest Gate, London, E7 8DW

Office Address: Unit 9 Railway Station Bridge, Woodgrange Road, Forest Gate London E7 0NF

We trade as a limited company registered at Companies House Registration Number: 8816073

Safe Agent (www.safeagents.co.uk)

Sparemove is a proud member of SafeAgent-SAFE – Safe Agent Fully Endorsed – is a mark denoting firms that protect landlords and tenants money through client money protection schemes.

The Property Ombudsman (www.tpos.co.uk)

Sparemove is a proud member of The Property Ombudsman-The Property Ombudsman (TPO) scheme has been providing consumers and property agents with an alternative dispute resolution service for 25 years and provides consumers with a free, impartial and independent alternative dispute resolution service.

The National Approved Letting Scheme (NALS) (www.nalscheme.co.uk)

Sparemove is a proud member of The National Approved Letting Scheme-For tenants and landlords alike, the NALS logo means instant peace of mind. NALS, (The National Approved Letting Scheme) is an independent licensing scheme for lettings and management agents.

That means when people see the NALS name, they know that firm has agreed to meet defined standards of customer service, is part of a Client Money Protection Scheme and has a customer complaints procedure offering independent redress.

My Deposits (www.mydeposits.co.uk)

Sparemove is a proud member of mydeposits.co.uk – Our deposit protection scheme is designed to enable landlords and letting agents in England and Wales to take and hold a deposit for the duration of tenancy.

LONDON Rental Standard (https://www.london.gov.uk/what-we-do/housing-and-land/renting/london-rental-standard)

The London Rental Standard is a voluntary set of minimum standards that the Mayor expects from landlords, managing agents and letting agents that operate in London’s private rented sector. The aim of the London Rental Standard is to raise professional standards in the capital’s private rented sector by providing a consistent standard of accreditation to consumers and a vehicle for increasing the number of accredited landlords and agents.

The London Rental Standard will underpin a major expansion in landlord and agent accreditation, support the development of a single badge of accreditation for all accrediting organisations, and help to expose the small minority of rogue landlords and agents who neglect their responsibilities. It will be implemented by the Greater London Authority (GLA) in partnership with boroughs, the industry and tenant bodies. Consumers will benefit from increased transparency, accountability and redress, while landlords and agents will benefit from incentives, training and a commercial advantage in a highly competitive market. The aim is for the London Rental Standard to be adopted by all accreditation organisations so that there is consistency across the entire sector.

Complaints Procedure

The Sparemove complaints procedure has been structured to ensure that any concerns are dealt with as quickly and efficiently as possible. Please follow this process:

1) Speak/email to your Negotiator or Manager

We receive very few complaints; however, we understand that sometimes things don’t go exactly to plan and occasionally go wrong. If this occurs, we encourage you to try and resolve the situation with the member of our team you have been dealing with.

2) Write to the Director

If we are unable to resolve the situation at step 1 you may write to the director at the following address-

Mahbub Chowdhury

62 Sherrard Road

London

E7 8DW

Your complaint will be acknowledged within three working days of receipt and an investigation undertaken. A formal written outcome of the investigation will be sent to you within 15 working days.

3) Refer the matter to the Ombudsman

Following the Director’s investigation, a written statement expressing Sparemoves’ final view will be sent to you. This will include any offer(s) made. This letter will confirm that you are entitled if dissatisfied to refer the matter to The Property Ombudsman within six months for a review. It is also important to note that The Property Ombudsman Service (TPOS) will not consider your complaint until our internal complaints procedure has been exhausted.

Agency Fees

Sparemove is a proud licensed agency which adheres to all rules and regulations. We commit ourselves in being honest and transparent, which is the same ethos we use when it comes to agency fees.

Agency Fees Explained

Relevant letting fees and tenant protection information
As well as paying the rent, you may also be required to make the following permitted payments.

Permitted payments
Before the tenancy starts (payable to [Sparemove] ‘the Agent’)
Holding Deposit: 1 week’s rent
Deposit: 4/5 weeks’ rent (Not greater than 1 month rent)

During the tenancy (payable to the Agent)

For English properties:

Payment of up to £50 if you want to change the tenancy agreement

Payment of interest for the late payment of rent at a rate of 3%.

Payment of £50 for the reasonably incurred costs for the loss of keys/security devices

Payment of any unpaid rent or other reasonable costs associated with your early termination of the tenancy.

For Welsh properties:

Payment for the late payment of rent £50

Payment for a breach of the tenancy agreement up to the prescribed limit.

During the tenancy (payable to the provider) if permitted and applicable

Utilities – gas, electricity, water
Communications – telephone and broadband
Installation of cable/satellite
Subscription to cable/satellite supplier
Television licence
Council Tax

Other permitted payments
Any other permitted payments, not included above, under the relevant legislation including contractual damages.

Tenant protection

Sparemove is a member of NALS CMP, which is a client money protection scheme, and also a member of The Property Ombudsman, which is a redress scheme. You can find out more details on the agent’s website or by contacting the agent directly.

Fees to: Landlord

Tenant Finding:  8% of monthly rent (One off fee)

Find professional vetted tenants, Professional photography, Comprehensive marketing, Collect & remit initial months’ rent received

Rent Collection: 10% of monthly rent

All of above, Rent collection & Serving notice

Fully Managed: 12% of monthly rent

All of above, Dedicated property manager, Deposit protection, Arrange check in/out, Regular inspections & FREE legal pack

IF YOU HAVE ANY QUESTIONS ON OUR FEES, PLEASE ASK A MEMBER OF STAFF.