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Monday - Friday

9am - 5pm

London, E15 1SQ

60a Leytonstone Road

Complaints Procedure

The Sparemove complaints procedure has been structured to ensure that any concerns are dealt with as quickly and efficiently as possible. Please follow this process:

1) Notify a member of staff

We receive very few complaints; however, we understand that sometimes things don’t go exactly to plan and occasionally go wrong. If this occurs, we encourage you to try and resolve the situation with the member of our team you have been dealing with.

2) Write to the Manager

If we are unable to resolve the situation at step 1 you may write to the manager at the following address-

Jay Jeylani
60a Leytonstone Road London E15 1SQ

Your complaint will be acknowledged within three working days of receipt and an investigation undertaken. A formal written outcome of the investigation will be sent to you within 15 working days

3) Refer the matter to the Ombudsman

Following the Director’s investigation, a written statement expressing Sparemoves’ final view will be sent to you. This will include any offer(s) made. This letter will confirm that you are entitled if dissatisfied to refer the matter to The Property Ombudsman within six months for a review. It is also important to note that The Property Ombudsman Service (TPOS) will not consider your complaint until our internal complaints procedure has been exhausted.


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